Ridgeview Medical Centre is committed to providing a space free of harassment and intolerance.
Threats or abusive language; disrespectful, rude, or intolerant comments; or negative behaviour towards team members, clinicians or patients, will not be condoned.
We reserve the right to immediately terminate care and refuse service, should any of these behaviours be exhibited by persons entering or communicating with our facility.
Effective April 2022, we are no longer charging fees for late cancellations or missed appointments.
From this time, should a clinic patient miss more than 3 appointments in a 5 year period, without providing a minimum of 24 hours notice, you will be removed from your physician's practice.
Dismissed patients are still welcome to attend the Saturday walk-in clinic, however an additional missed appointment here will result in being dismissed from the clinic entirely.
Appointments that are cancelled within 24hrs of the appointment time will be marked as a 'Late Cancellation', except in the following circumstances, where the appointment will be removed without penalty:
- You have developed COVID-like symptoms;
- You have had a medical emergency, resulting in care being provided at an Emergency Dept. instead of the clinic;
- Your family member has had a medical emergency (or in the case of a minor, you have had to collect an unwell / injured child from school/childcare and can no longer make your appt);
- Winter road conditions making travel unsafe;
- Any other situation that the front desk personnel determines to be fair and reasonable.