Clinic Policies

Clinic Policies

Cancelled or missed appointments

At Ridgeview Medical Centre we realize your time is valuable, and we work hard to see patients as scheduled. We very much appreciate the same consideration in return.

Should you miss an appointment without providing 24 hours notice, a $50 fee will apply. For for more complex appointments such as procedures, medical exams or consultations, the missed appointment fee is $100.

Further appointments will not be booked until outstanding invoices are settled.


Consider the impacts:

In order to keep our schedule on time and prevent long wait times, we do not double-book appointment times. If you miss your appointment, or cancel at the last minute; patients are turned away that could otherwise have been seen.

Physicians read charts and prepare for your visit prior to the appointment. In some cases rooms and equipment are prepped. Missed appointments contribute to clinic inefficiencies, which in turn impacts staff availability and wait times.

To cancel an appointment during office hours please contact our office on 403-609-8333, ext. 1.
To cancel an appointment after office hours please call (403) 609 9596 and leave a message

Walk-in policy

COVID-19 UPDATE:  Please note that while COVID-19 remains a concern, we have amended our walk-in clinic availability.  While we continue to run our weekend walk-in clinic, we have had to cancel our evening weekday clinics. 

Where availability exists in our regular weekday schedule, we will now accept same-day 'walk-in' appointments via phone.  New patients are required to have completed a New Patient Form and emailed it, along with a copy of their Provincial health card, to This email address is being protected from spambots. You need JavaScript enabled to view it. prior to calling to book.

If you are do not have any symptoms related to COVID-19, and do not meet any of the criteria for self-isolation, you may still attend the clinic in person to enquire about appointment availability.

Weekend walk in appointments are booked on a first-come, first-served basis and can currently be booked via phone or in person.

Walk-in Clinic Hours

  • Monday to Thursday:

    No walk-in clinic

  • Friday:

    No walk-in clinic

  • Saturday:
    10am - 4pm
  • Sundays and Statutory Holidays:
    10am - 2pm

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